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Feedback Analysis
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Feedback Analysis
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*
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Dealership
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Kottayam
Pathanamthitta
Thrissur
Calicut
Ernakulam
Thevara
Angamaly
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Feedback Type
*
Appreciation
Complaint
Enquiry
Feedback
Area
*
After Sale
Auto Terrace
Insurance
Product
Sales
After sales
*
Reception
Billing
Delivery
Facility
Others
Service Advisor
Spare Parts
Waiting Time
Work Quality
Reception
*
Method of Appointment / Booking facility
Not Notified
Pick and Drop Availability
Others
Billing
*
Explanation of Cost
Handling of Payment
Labour Cost
Others
Parts Cost High
Time Required for Payment
Delivery
*
Appearance of exterior
Appearance of interior
Car wash
Explanation of work performance
Handling of Delivery
Interior cleaning (3M)
Others
Facility
*
Amenities
Appearance of DLR
Approach
Cleaniliness and DLR
Location of DLR
Launge / Waiting Area
Others
Parking
Reception Area
Refreshment Offered
Restroom
Others
*
Belongings misplaced
Damaged in workshop
Extended Warranty
Others
POD / Recon
Road Side Assistance
Shop caused new problem
Staff Attitude
Warranty
Service Advisor
*
Appearance
Attitude and behaviour
Others
Skill and knowledge
Spare Parts
*
Parts Availability
Parts not available
Parts Ordering
Parts Price
Parts Quality
Waiting Time
*
Accomodation during waiting time
Alternative Transportation
Others
Refreshment offered
Time / Day required for service
Time required for delivery
Work quality
*
Ability to diagnose correctly
Accommodate reccurence / pending problem
Fulfillment of commitments
Incorrect body repairs
Occurance of new problem
Others
Paint Defect
Repair not carried out
unsatisfactory job done
Auto Terrace
*
Trade in Delivery
Trade in Process
Trade in Process
Others
Trade-in car price
Trade-in car availability
Trade in Delivery
Contract Not honoured
others
RC Transfer / Handover
Trade-in Warranty
Insurance
Insurance Claim
Insurance Renewal
New Car Insurance
Insurance Claim
Claim denied
Claim settlement delayed
Depreciation settlement
Others
Total loss / Cash loss declaration
Insurance Renewal
Notified for renewal
others
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Insurance pricing
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BodyChassisUpholsery
Electricals
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Safety
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Others
Paint & Rust
Upholstery
Winshield
Wiper
Electricals
Air conditioning
Audio / Central locking
Battery
Headlight
Horn
Others
Other
Water seepage
Pungent Smell
Performance
Gear Shifting
Low pickup / accelaration
Mileage
Noice / Vibration
Powertrain
Clutch
Engine
Others
Transmission
Safety
ABS
Airbag
Brakes
Fire Incident
Others
Seat belt
SteeringAndSuspension
Ground clearance
Steering
Suspension
Tyres
Others
Sales
Delivery Process
Sales Process
DeliveryProcess
Accessories Fitment
Accessory availability
Accessory price
Accessory quality
Contract not honored
Delayed delivery
Handover / RC
PDI
Others
SalesProcess
Advertisement
Dealer premises
Delivery date not confirmed
Finance process
Long waiting period
Contract Copy / Receipts not given
Price
Sales dealer (Location)
Sales Promotion
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